At Unscripted with Raygan, we want to make purchasing our event tickets,
courses, digital products, and physical products simple and transparent.
This policy explains how products are delivered and how refunds,
cancellations, and returns are handled.
Event Tickets
Event tickets and booking confirmations are delivered electronically using
the email address or contact information provided during checkout.
Event ticket purchases are generally non-refundable unless an
event is cancelled by Unscripted with Raygan or a refund is specifically
communicated for that event.
If an event is postponed or rescheduled, affected ticket
holders will be informed of the available options.
Courses & Digital Products
Courses, guides, recordings, downloads, and other digital products are
delivered electronically through email, a download link, an online
platform, or another method stated at the time of purchase.
Due to the nature of digital products, purchases are generally
non-refundable once access has been provided or the product has been
downloaded, except where the product is defective, inaccessible due to an
issue on our side, or otherwise required by applicable law.
If you experience difficulty accessing a purchased digital
product or course, please contact us for assistance.
Physical Products & Delivery
Where we sell merchandise or other physical products, available delivery
options, estimated delivery times, and applicable delivery charges will be
communicated during checkout or on the relevant product page.
Customers are responsible for providing accurate delivery
information when placing an order.
Delivery times may vary depending on the product, destination,
and delivery provider.
Returns of Physical Products
If a physical product arrives damaged, defective, or materially different
from what you ordered, please contact us within 7 days of receiving your
order.
Where a return is approved, the product should be unused and
returned in its original condition and packaging where reasonably
possible.
We will provide further instructions after reviewing your
request.
Refund Processing
Where a refund is approved, it will generally be returned through the
original payment method.
Processing times may vary depending on the payment provider or
financial institution.
Contact Us
If you have questions about this Privacy Policy or how we handle your
personal information, please contact us: Unscripted with Raygan
